Refund policy

At Ice Cream Sundae, we are committed to providing high-quality products and a great customer experience. Please review our policy below regarding returns, refunds, and order issues.

Returns

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return:

• You must provide a receipt or proof of purchase

• The return must be requested within 7 days of delivery

To initiate a return, please contact us at:
customerservice@icecreamsundae.co

If your return is approved, we will provide:

• A free return shipping label

• Instructions on how and where to send your package

Please note: Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is:

• Damaged

• Defective

• Incorrect

Contact us right away at customerservice@icecreamsundae.co with details and, if possible, photos. We will evaluate the issue and work quickly to resolve it.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food, desserts, or edible items)

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

Due to the perishable nature of our products and for health and safety reasons, all food and edible items are final sale and cannot be returned or exchanged once delivered.

Sale items and gift cards are also non-returnable.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

1. Request a return (if eligible)

2. Once approved, place a new order

Lost or Delayed Shipments

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier.

If your order is:

• Delayed: Please allow additional time for delivery, as carrier delays can occur.

• Marked as delivered but not received: Please check with your local carrier and neighbors first.

If you are still unable to locate your package, contact us at customerservice@icecreamsundae.co, and we will do our best to assist.

Please note: Ice Cream Sundae is not responsible for lost or stolen packages once confirmed delivered by the carrier.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method

• Please allow up to 10 business days for processing

Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it:

1. Contact your bank or credit card provider

2. Then contact us at customerservice@icecreamsundae.co for further assistance